Delivery: UK & International Worldwide

TL;DR: what you see at checkout is the total you pay - tracked & insured delivery, taxes and duties included.

Dispatch & Fulfilment Times

We aim to get your order ready within 24 hours. You’ll get a confirmation email once it’s dispatched and on its way to you.

Delivery Times

Delivery times are estimates and counted from the dispatch date:

UK Orders: typically arrive within 1–3 working days.

European Orders: usually within 3–5 working days.

International Orders: vary by location, typically 6–7 working days although customs or other delays may extend delivery.

📦 UK Delivery Rates

Delivery costs are calculated at checkout based on your location and order size.

UK orders £30 and over: free UK mainland delivery via Royal Mail Tracked 48 (usually arrives 2 working days from dispatch).

UK orders £29.99 and under: Royal Mail Tracked 48 at £3.20 (usually arrives 2 working days from dispatch).

✈️ International Delivery Rates

Estimated delivery times may vary due to customs and other factors.

We will ship International orders via Delivered Duties Paid (DDP) International - Tracked.

With DDP, any applicable import customs duties and taxes are calculated and included in the delivery cost at check out, ensuring no additional charges on delivery.

Any customs forms are completed by us, so your parcel should clear customs smoothly.

USA: Royal Mail International Tracked (and insured) at $7.00 USD.

Usually arrives 6–7 working days from dispatch).

Europe: Royal Mail International Tracked (and insured) at £9.00.

Usually arrives 3–5 working days from dispatch.

Canada: Royal Mail International Tracked (and insured) at $14.00 CAD.

Usually arrives 6–7 working days from dispatch.

Australia: Royal Mail International Tracked (and insured) at $18.00 AUD.

Usually arrives 6–7 working days from dispatch.

Rest of the World: Royal Mail International Tracked (and insured) at £12.00.

Usually arrives 6–7 working days from dispatch.

🌎 Customs, Duties & Taxes

Please review your country's import regulations prior to ordering.

All international shipments from the UK may be subject to customs duties, taxes, and import fees based on your country’s rules.

Important: Starting 29 August 2025, the US government has removed the $800 USD exemption for customs duties. This means all commercial shipments from the UK to the USA, regardless of value, will incur customs duties and taxes.

To make this process smooth and transparent, we use Delivered Duties Paid (DDP) service for International delivery. With DDP, any applicable import customs duties and taxes are calculated and included in the delivery cost at check out, ensuring no additional charges on delivery.

What this means for you:

The price you pay at checkout includes the cost of customs and handling fee, duties, and taxes.

You will not be required to pay additional fees when your order arrives.

This applies especially to shipments to the USA and other countries where customs fees apply.

As global delivery rules constantly change, we understand it can be frustrating for you (and for us). We are committed to adapting and improving our processes and costs to make buying from Collective Paper Co as easy and stress-free as possible for you.

Delays & Liability

While we do our best, delivery times aren’t guaranteed. We’re not responsible for delays caused by carriers, customs, or other unforeseen events. Once your order leaves us, it is in Royal Mail’s hands—and yours.

Returns / Refunds Related to Delivery

We use tracked services for all UK and International deliveries to ensure reliable and secure delivery. While we take every care to dispatch your order promptly and securely, we cannot accept liability for parcels lost or damaged once they have left our premises. However, in the unlikely event of an issue, please contact us at hello@collectivepaper.co for assistance. Please do not send order enquiries via social media or send the same message via multiple different platforms. This will only cause confusion and delay our response to you.

🎁 Delivery Packaging Information

Sticker-only orders ship in 24cm x 16cm Manilla board-backed envelopes marked “Please Do Not Bend” for safe worldwide delivery, while larger orders with tape ship in 24cm x 16cm x 2.5cm letterbox-friendly boxes.