Frequently Asked Questions
All about the stickers
What kind of stickers do you sell?
We make beautiful, handcrafted, journaling stickers on Japanese washi (rice) paper - delicate but robust. Perfect for planners, bullet journals, and scrapbooks!
Our stickers are kiss-cut, meaning only the top layer is gently trimmed - making them easy to apply.
How are Collective Paper Co sticker designs created?
All Collective Paper Co designs are original by the founder, Marlena. Drawn, illustrated & edited digitally, printed on washi paper, kiss-cut and photographed in-house. Select sticker collections also feature commissioned artwork from trusted independent artists, carefully chosen to preserve Collective Paper Co’s signature quality and aesthetic. Family-run: we print, cut, pack, and ship from London, UK.
Sheet size & Packaging
Each washi sticker sheet measures 4.25" x 6" (11cm x 15cm) and weighs around 2g. Sticker-only orders ship in 24cm x 16cm Manilla board-backed envelopes marked “Please Do Not Bend” for safe worldwide delivery, while larger orders with tape ship in 24cm x 16cm x 2.5cm letterbox-friendly boxes.
Are your stickers eco-friendly?
We use eco-conscious washi paper and packaging to keep both your journal and the planet happy :)
Are your stickers reuseable?
Collective Paper Co stickers are designed for one-time use, but they're durable and won't easily tear when you apply them.
Can I order custom stickers?
At the moment, we focus on our ready-made designs, but we love hearing ideas. If enough people request a style, we may add it to the shop so feel free to email hello@collectivepaper.co
Are your stickers waterproof?
Our washi stickers prefer staying dry.
Can I write on your stickers?
Based on our testing of different pen brands, we determined that micro pigment ink Pigma Micron is the most effective for our washi paper stickers.
Influencer Collaborations
Interested in showcasing Collective Paper Co? Email hello@collectivepaperco.com to discuss opportunities.
Design Artists
Interested in producing and/or commissioning your artwork on Collective Paper Co? Email hello@collectivepaperco.com to discuss opportunities.
Wholesale & Stockists
Interested in stocking Collective Paper Co? Email hello@collectivepaperco.com to discuss opportunities.
Shipping & Delivery
Do you ship Worldwide?
Yes, absolutely! We are based in London, UK and ship around the world because stickers should know no borders. Shipping times depend on your location, which you’ll see all the options at checkout. Stick around ;)
For more shipping information, please read our Shipping policy
How much is UK shipping?
Mainland UK orders of £30 or more will be shipped for FREE with Royal Mail Tracked 48 - speedy and tracked, just for you.
Got a smaller UK order of £29.99 or less? No worries, delivery is just £3.20 with the same trusty Royal Mail Tracked 48 service.
For more shipping information, please read our Shipping policy
How much is International shipping?
Estimated delivery times may vary due to customs and other factors.
We will ship International orders via Delivered Duties Paid (DDP) International - Tracked.
With DDP, any applicable import customs duties and taxes are calculated and included in the delivery cost at check out, ensuring no additional charges on delivery.
Any customs forms are completed by us, so your parcel should clear customs smoothly.
International - Tracked includes a tracking number so you can monitor your package.
All costs are automatically calculated at checkout depending on location. Local currency amounts in this policy are approximate and shown for guidance only; Shopify will auto-set the exact exchange rate:
USA
- $14.00 USD delivery cost for orders $30 and under
- $10.00 USD delivery cost for orders $30-$59
- $7.00 USD delivery cost for orders over $60
- Usually arrives 6–7 working days from dispatch.
Europe
- £10.00 delivery cost (approximately €12.00 EUR, depending on exchange rate)
- Usually arrives 3–5 working days from dispatch.
Canada
- $15.00 CAD delivery cost
- Usually arrives 6–7 working days from dispatch.
Australia
- $20.00 AUD delivery cost
- Usually arrives 6–7 working days from dispatch.
Rest of the World
- £15.00 delivery cost
- Usually arrives 6–7 working days from dispatch.
For customs, duties and taxes, see the next FAQ below.
For more shipping information, please read our Shipping policy
What about International Customs, Duties and Taxes?
Please review your country's import regulations prior to ordering.
All international shipments from the UK may be subject to customs duties, taxes, and import fees based on your country’s rules.
To make this process smooth and transparent, we use Delivered Duties Paid (DDP) service for International shipping. With DDP, any applicable import customs duties and taxes are calculated and included in the delivery cost at check out, ensuring no additional charges on delivery.
What this means for you:
- The price you pay at checkout includes the cost of customs and handling fee, duties, and taxes.
- You will not be required to pay additional fees when your order arrives.
- Any customs forms are completed by us, so your parcel should clear customs smoothly.
- This applies especially to shipments to the USA and other countries where customs fees apply.
For more shipping information, please read our Shipping policy
Can I track my order?
Indeed! We use tracked delivery services for the UK and the rest of the world. You will be emailed of the tracking details once your order has been fulfilled and dispatched so you can keep an eye on your stickers’ journey all the way from London, UK to your doorstep.
How long will my order take to arrive?
As a family-run business, we get your order ready within 24 hours on a working day (weekends and UK holidays excluded) once payment is confirmed. You’ll get a confirmation email once it’s dispatched and on its way to you:
- UK orders usually arrive in 1-2 working days.
- Europe? Expect 3-5 working days of anticipation.
- International? approximately 6-7 working days depending on location.
All delivery times are estimates and counted from the dispatch date.
For more shipping information, please read our Shipping policy
Can I change my order after I've placed it?
We totally get it - sometimes plans change! If you need to update your order, please contact us at hello@collectivepaper.co as soon as possible and we will see what we can do.
Once your order changes to fulfilled and dispatched then changes might not be possible.
Returns & Refunds
What happens if my order is lost or damaged in transit?
No worries! If the delivery courier loses or damages your order, we’ve got your back with refunds to make things right. If this happens, contact us at hello@collectivepaper.co and we’ll be happy to arrange a replacement or refund.
For more refund information, please read our Refund policy
What if I want to return an order?
Because our stickers are one of a kind, we can't accept returns or exchanges because you changed your mind. But don’t worry - if your order arrives damaged or wrong, we’ve got you covered.
If damaged or incorrect, contact us at hello@collectivepaper.co and we’ll be happy to arrange a replacement or refund.
For more refund information, please read our Refund policy
Everything else
Do you do discounts or bundle deals?
Definitely - look out for seasonal discounts, sales and bundle offers. You can also sign up to our Newsletter below and get a 10% discount code for first-time buyers!
Subscribing gets you the latest updates, early access drops and exclusive VIP offers without inbox clutter.
Rewards
Keep an eye out for our upcoming rewards program! Loyal customers will soon earn exclusive discounts and freebies with future orders*
*Minimum order value applies.
What payment methods do you accept?
We accept debit/credit cards, PayPal, Apple Pay, and Google Pay etc - whichever is easiest for you.
Can I share or resell your designs?
Collective Paper Co stickers are crafted with care exclusively for you - sharing the joy is acceptable but reselling is not allowed to maintain uniqueness.
Privacy, Terms of service, Shipping, Refund, Cookies
Explore the details that ensure a smooth and secure experience. Learn about our privacy protection, terms of service, shipping, refunds, and digital cookies. Let us guide you to shop stress-free.
What's around the corner for Collective Paper Co?
Our journey is just beginning, and we’re busy crafting fresh sticker sheet designs alongside an exciting new collection of washi tapes.
Soon, you'll get to know a charming new cartoon character who's ready to jump onto your pages! She'll star in her own sticker collection.
Join our community newsletter to enjoy exclusive insights, first rights to fresh collections, and special offers crafted just for you.
Where can I leave feedback?
You can share your feedback on Trustpilot and/or Google Reviews
We also love hearing from you on our social media channels or via email to hello@collectivepaper.co or Contact Us - your feedback means a lot and helps us improve!
I have a question so how can I get in touch?
Feel free to reach out to us at hello@collectivepaper.co or Contact Us page for assistance, we are here to help.
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
These are lovely sticker sheets. Cute illustrations, good quality on a nice washi paper which prevents bulking in my journal. Super quick delivery too. Very happy with my order and will look to purchase more. Thank you - C Anderson
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Another beautiful collection of stickers. Thank you for the excellent customer service, speedy delivery and perfect selection of goodies. Everything i order is perfect - Catherine
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Lovely product, carefully wrapped and quickly delivered. Thank you - Nadine
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Just great sticker sheets, lovely designs and super quick delivery! This was my first order but it won’t be my last, thank you ☺️ - Denise
⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Super speedy delivery, beautifully packaged and the stickers look even better in real life - Hayden
Journaling Inspiration
From Collective Paper Co's Instagram
Join thousands of journalers and planners sharing spreads - tag @collectivepaperco
Collective Paper Co — Discovering Thoughts Through Writing
“I write because I don’t know what I think until I read what I say.” – Flannery O’Connor